Booking Policy – Motion Massage & Mobility

To secure your appointment, a 50% deposit is required at the time of booking. If you'd prefer, you're also welcome to pay 100% of your treatment cost upfront. The remaining balance is due on the day, prior to your treatment beginning.

We accept cash, card, and contactless payments, and can also process payments through Stripe or set up regular payments if you're coming to us for ongoing treatments.

We completely understand that life doesn't always go to plan. However, as a small business, late cancellations do have a real impact on our ability to support other clients.

Cancellations made more than 48 hours before your appointment will receive a full refund of any deposit or payment made.

Cancellations made within 48 hours will result in the deposit being forfeited. If you paid in full, 50% will be refunded.

No-shows will be charged the full appointment fee.

If you need to reschedule, please let us know at least 48 hours in advance and we'll do everything we can to find a time that works for you. Requests made within 48 hours may fall under our cancellation terms above.

Please try to arrive a few minutes before your appointment. If you do run late, we may need to shorten your session out of fairness to the next client, and the full treatment fee will still apply.

At Motion Massage & Mobility, the safety, comfort, and wellbeing of all clients is our highest priority. This policy outlines the requirements for treating clients under the age of 18.

Parental/Guardian Consent: All clients under the age of 18 must have written consent from a parent or legal guardian prior to receiving any treatment. A consent form will be provided at the time of booking and must be completed and returned before the appointment can be confirmed.

Chaperone Requirement: A parent or legal guardian must be present in the treatment room for the full duration of the session for all clients aged 16 and under. For clients aged 17, a parent or guardian must remain on the premises for the duration of the treatment, though they may wait outside the treatment room if preferred.

Booking: Appointments for minor clients must be made directly by a parent or legal guardian. All communication regarding bookings, treatment plans, and follow-up care will be directed to the parent or guardian.

Safeguarding: Marc is committed to following current safeguarding guidelines and best practice when working with young people. All information relating to minor clients is handled with the utmost confidentiality and stored securely in line with GDPR requirements.

Queries: If you have any questions regarding the treatment of a minor, please don't hesitate to get in touch before booking and we'll be happy to talk things through with you.